Shipping and Returns

Thousands of dancers worldwide love dancing in Capezio shoes and dancewear and we hope you will too.

AU Shipping

Orders of $100 or above qualify for free Standard Shipping; for orders below $100 Standard Shipping will be charged at $8.95.

The following shipping options are also available:

  • 1. Express Post - $15
  • 2. International Air Express (NZ) - $15

Most orders will ship the next business day. Standard Shipping may take an additional 2 business days to process. There are no shipments on weekends or holidays. 

Note
There are no shipments on weekends or public holidays.

Returns

We know that a perfect fit is essential if you want to give your best performance and to make sure that happens we offer a simple and free returns policy on all our products when you buy direct from CapezioAustralia.com. If you are not happy with your product you can return it to us within 14 days of receiving your order for a full refund. The same applies, of course, to any CapezioAustralia.com product with a defect in craftsmanship or material. Refunds will only be issued to original form of payment.

Exceptions to Return Policy:

  • In cases of fraudulent use or abuse of the Capezio Return Policy, the Capezio Return Policy does not apply.
  • Products that are marked as CLOSEOUT, SALE OR CLEARANCE are being offered as a final sale. No returns or exchanges of any kind will be accepted.
  • Due to Hygiene reasons, unfortunately we do not accept returns or exchanges of tights or undergarments.
  • Purchases made using promotional cash (e.g. CAPEZIO CASH) or winnings will be given a replacement promotional credit on receipt of the return, the buyer will be responsible for all return shipping costs. 
  • Capezio will accept returns of products that have been “tried on,” but the Capezio Return Policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment). Used items that are returned to us will be disposed of and you will not receive any credit.

Here's what you do if you had created an account:

  • Sign in to your CapezioAustralia.com account
  • Click "Account"
  • Click "Order History" in the left hand navigation
  • Click "View Order" for the order you wish to return
  • Click "Return" then specify the item you wish to return as well as the condition and reason for return
    • A returns merchandising authorization (RMA)
  • Print out the RMA and include in the package with the products 
  • Return shipping is the responsibility of the customer unless otherwise stated.
  • Once the package is received you will receive an email confirming that the credit card or PayPal has been credited.

Here's what you do if you signed out as a guest:

  • Reply to either your order or shipping confirmation email and state which items you would like to return
  • Advise us as to whether you are returning for an exchange or a refund
  • When approved you will receive an email:
    • A returns merchandising authorization (RMA)
  • Print out the RMA and include in the package with the products
  • Return shipping is the responsibility of the customer unless otherwise stated.
  • Once the package is received you will receive an email confirming that the credit card or PayPal has been credited.

If you wish to place an exchange order, please do so by placing a new order on CapezioAustralia.com.

Should you have any problems or queries please contact Capezio Customer Services:
Monday - Friday: 9:00 am - 5:00 pm AEST on +61 3 5975 0266

We regret that online purchases from this website cannot be returned to retail stores that carry our products. We will endeavor to issue your refund as soon as possible but this can sometimes take up to 2 weeks.

Please ship returns to: CapezioAustralia.com Attn: Returns Dept. 12-14 Milgate Drive, Mornington, VIC 3931